warranty terms

Navee Customer Service Guarantee Policy

Navee provides customer service in accordance with the applicable laws and regulations of the sales region. This policy applies to Navee products.

1st scope

Navee offers warranty service for products sold through official or officially authorized channels. Products purchased through unauthorized channels are not covered by this policy. Products purchased in one country are only eligible for warranty service in the country of purchase. If the product was purchased in an EU member state, the warranty service is valid in all EU member states.

2nd Warranty service

2.1 . If a product has non-human-caused quality issues within a certain period from the date of purchase and is confirmed by Navee personnel or authorized personnel, Navee will provide warranty service. The warranty period for the device and parts is as follows:

type	Warranty period	Part name	warranty scope
main unit	24 months	Frame assembly	Replacement units may be provided for product-related performance defects that cannot be repaired, such as open circuits, desoldering, breakage, and deformation. Damage caused by impact, unauthorized modification, or other human-made factors is not covered by the warranty.
		Engine assembly	Replacement may be performed due to product-related performance defects (such as coil phase failure, burnout, demagnetization or detachment of the magnetic steel, and wheel axle deformation) that cannot be repaired. However, wheel hub damage caused by insufficient tire pressure over speed bumps, potholes, or similar causes is not covered by the warranty.
		hub	Replacement may be performed due to product-related performance defects that cannot be repaired, such as open circuits, desoldering, breakage, and deformation. However, wheel hub damage caused by insufficient tire pressure over speed bumps, potholes, or similar causes is not covered by the warranty.
		Control module	Product-related performance defects that cannot be repaired may be replaced. However, damage caused by unauthorized modifications or other human-made factors is not covered by the warranty.
		Instrument assembly	Performance defects caused by product-related issues that cannot be repaired are eligible for replacement. However, damage caused by unauthorized modifications or other human-made factors is not covered by the warranty.
		front fork	If a product-related issue causes performance failure, oil leaks, or other non-repairable problems, the product can be replaced. However, damage caused by collisions or other human-made factors is not covered by the warranty.
		Shock absorber assembly	Failures due to product quality issues (such as shock absorber failure, oil leakage, or physical damage) can be replaced. However, damage caused by unauthorized modifications, improper use, or external influences is not covered by the warranty.
		Folding assembly	Replacement may be made for product-related performance defects that cannot be repaired, such as open circuits, desoldering, breakage, and deformation. However, damage caused by impact, unauthorized modification, or other human-made factors is not covered by the warranty .
		Stem assembly	If a product-related performance defect such as open circuits, desoldering, breakage, or deformation cannot be repaired, the product can be replaced. However, damage caused by impact, unauthorized modification, or other human-made factors is not covered by the warranty .
		vertical pipe	If a product-related performance defect such as open circuits, desoldering, breakage, or deformation cannot be repaired, the product can be replaced. However, damage caused by impact, unauthorized modification, or other human-made factors is not covered by the warranty.
Main components	12 months	battery	If leakage occurs due to quality issues with the product or the capacity falls below 80%, a replacement is available. Damage caused by unauthorized modifications or other human factors is not covered by the warranty. Damage caused by improper storage, failure to charge in a timely manner, use of non-standard chargers, water ingress, shock, or drops is also not covered by the warranty.
		Front light	Failures such as non-illumination or insufficient brightness caused by quality issues with the product are eligible for replacement. However, damage caused by unauthorized modifications, improper use, or accidents (such as collisions) is not covered by the warranty.
		blinker	Non-illumination or insufficient brightness due to quality issues with the product entitles you to a replacement. However, damage caused by unauthorized modifications, improper use, or accidents (such as collisions) is not covered by the warranty.
		rear light	Failures such as non-illumination or insufficient brightness due to quality issues with the product are eligible for a replacement. However, damage caused by unauthorized modifications, improper use, or accidents (such as collisions) is not covered by the warranty.
		throttle	Failures due to quality issues with the product (such as malfunctions, jamming, uneven acceleration, electrical failures, or physical damage) are eligible for replacement. However, damage caused by unauthorized modifications, improper use, or accidents (such as collisions) is not covered by the warranty.
		Turn signal switch	Failures due to quality issues with the product (such as switch malfunctions, electrical failures, or physical damage) are eligible for replacement. However, damage caused by unauthorized modifications, improper use, or accidents (such as collisions) is not covered by the warranty.
		brake handle	Failures due to quality issues with the product (such as unresponsive or sluggish handles, mechanical failure, or physical damage) are eligible for replacement. However, damage caused by unauthorized modifications, improper use, or accidents (such as collisions) is not covered by the warranty.
		Charging port assembly	Failures due to quality issues with the product (such as poor contact at the charging port, electrical failures, or physical damage) are eligible for a replacement. However, damage caused by unauthorized modifications, improper use, or accidents (such as collisions) is not covered by the warranty.
		Headset bearing	Failures due to quality issues with the product (such as storage damage, excessive wear, or physical damage) can be replaced. However, damage caused by unauthorized modifications, improper use, or external influences is not covered by the warranty.
		Charger + power cable	Failures due to product quality issues (such as charging errors, overheating, short circuits, or physical damage) can be replaced. However, damage caused by unauthorized modifications, improper use, or external influences is not covered by the warranty.
Wearable Parts	3 months	Cover panel	Failures due to quality issues with the product (such as detachment, cracking, or physical damage) can be replaced. However, damage caused by unauthorized modifications, improper use, or external influences is not covered by the warranty.
		Foot cushions	Failures due to quality issues with the product (such as damage, excessive wear, or deformation) can be replaced. However, damage caused by unauthorized modifications, improper use, or external influences is not covered by the warranty.
		reflector	Failures due to quality issues with the product (such as loss of reflectivity, damage, or physical damage) can be replaced. However, damage caused by unauthorized modifications, improper use, or external influences is not covered by the warranty.
		handlebar grip	Failures due to quality issues with the product (such as damage or excessive wear) can be replaced. However, damage caused by unauthorized modifications, improper use, or external influences is not covered by the warranty.
		Front/rear mudguard	Failures due to quality issues (such as damage) can be replaced. However, damage caused by unauthorized modifications, improper use, or external influences is not covered by the warranty.
		side stand	Failures due to quality issues with the product (such as insufficient support, looseness, or physical damage) can be replaced. However, damage caused by unauthorized modifications, improper use, or external influences is not covered by the warranty.
		Drum/disc brake	Failures due to quality issues with the product (such as brake failure, uneven wear, or physical damage) can be replaced. However, damage caused by unauthorized modifications, improper use, or external influences is not covered by the warranty.
		inner tube	Failures due to product quality issues (such as abnormal air loss or physical damage) are eligible for replacement. However, tire blowouts caused by insufficient tire pressure when driving over speed bumps or potholes, as well as punctures, as well as minor air pressure losses (5-10 PSI) during normal use, are not covered by the warranty.
		Outer tire	Failures due to quality issues with the product (such as cracking, abnormal wear, or physical damage) are eligible for a replacement. However, damage caused by improper use, aggressive riding, burnouts, extreme situations such as punctures, or accidents is not covered by the warranty.
		Tubeless tire	Failures due to product quality issues (such as tire cracks, abnormal wear, or manufacturing defects) may be replaced. However, damage caused by unauthorized modifications, improper use, aggressive driving, burnouts, or external influences (such as road damage, sharp objects, etc.) are not covered by the warranty. Minor air pressure losses (5-10 PSI per month) during normal use, as well as slow air leaks leading to rust on the wheel hub due to long periods of inactivity, are also not covered by the warranty.

The warranty period begins on the day following the date indicated on the invoice. For online orders, the warranty period begins on the day following confirmation of receipt of the product. If the customer cannot provide a valid proof of purchase, the warranty period will be calculated as 3 months from the product's production date.

2.2 Warranty process

3. No warranty coverage

The warranty will be terminated in the following cases:

1. The damaged parts have exceeded the warranty period ;

2. The customer cannot provide a warranty card or invoice, or the information on the warranty card does not match the invoice;

3. The product is damaged due to human fault, such as accidents, aggressive driving, etc.;

4. The product is damaged by force majeure, such as fire, earthquake, flood, etc.;

5. The product has been damaged due to improper use, maintenance or adjustment by the user contrary to the operating instructions ;

6. The product is used under conditions outside of normal use, resulting in malfunction or damage ;

7. The product is disassembled or repaired by persons or service centers not authorized by Navee ;

8. The warranty card or product information is intentionally damaged, including scratching, tearing or alteration ;

9. Other malfunctions and damages not caused by product design, manufacturing or quality problems;

10. The product is used for commercial purposes (e.g. rental or sharing services);

11. Routine scooter maintenance (such as brake adjustment, tire inflation, etc.) is not covered by the warranty. If the user chooses to have such maintenance performed at a service center, the corresponding costs will be charged.

In the above cases, users are obliged to bear the corresponding repair costs.

4th Customer Service Policy for Out-of-Warranty Service

For products that do not meet the warranty conditions but are repairable, Navee offers paid repair services. The repair costs include shipping, parts, and labor. For more information, please contact your local dealer. If the same problem occurs again with the same part within 3 months of the repair, Navee will perform a free repair.

5th Disclaimer and Limitations of Liability

Navee assumes no other obligations or liabilities with respect to the product, its components, accessories, repairs, or this Limited Warranty, nor has Navee authorized anyone to do so on its behalf. Navee is not liable for any loss of use of the product, its components, or accessories, or for any inconvenience or other loss or damage resulting from any defect in the product, its components, accessories, or repairs. Furthermore, Navee is not responsible for any incidental or consequential damages that the purchaser may incur.

This limited warranty is the only warranty that applies to the product and its components, accessories, and repairs. Navee and its subsidiaries disclaim all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose, except for those warranties required by applicable law, which cannot be excluded, limited, or modified. To the extent permitted by law, such implied warranties are limited to the duration of this limited warranty or to the duration required by applicable national/state law, whichever is shorter. Some countries/states do not allow limitations on the duration of implied warranties, so the above limitations may not apply to you. In addition, some countries/states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to certain purchasers.

Navee's entire liability for all claims arising from this agreement, as well as any statutory warranties, is limited, at Navee's sole discretion, to the repair or replacement of a defective product. All incidental and consequential damages are excluded unless such limitations and exclusions are prohibited by applicable law. Some countries/states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

6th Contact us

For detailed product and service information, please visit Navee's official website: [ https://service_de@naveetech.de ]. On this website, you can watch product technical support videos, request repairs online, and locate nearby service centers. If you find any product defects, please contact your local dealer or contact Navee via the official service email at service_de@naveetech.de

During the after-sales service process, customers may be required to provide proof of purchase and relevant recipient information. Navee ensures that the information provided by customers will be used solely for the purpose of service provision.